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Correspondence Clerks

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Job Zone Two: Some Preparation Needed

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Communicating effectively in writing as appropriate for the needs of the audience.

Understanding written sentences and paragraphs in work-related documents.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Talking to others to convey information effectively.

Being aware of others' reactions and understanding why they react as they do.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Adjusting actions in relation to others' actions.

Actively looking for ways to help people.

Office and Administrative Support Occupations

Information and Record Clerks

Maintain files and control records to show correspondence activities.

Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.

Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.

Compile data from records to prepare periodic reports.

Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

Correspondence Clerks

Overview

Career

What Correspondence Clerks Do

Other Job Titles Correspondence Clerks May Have

Tasks & Responsibilities May Include

Correspondence Clerks

Overview

Career

What Correspondence Clerks Do

Other Job Titles Correspondence Clerks May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Correspondence Clerks

Majors Related to Career

Related Careers

Related Leaders